Cedar Management Group prides itself with a great internal management structure. This begins from the Customer Support Partners who answers the phones 24 hours a day or communicates with our homeowners via our live chat line. Acceding ourselves to be available to the homeowner’s needs, comes from our own desire to provide excellent customer service. In addition to ensuring a 24 hour turnaround time for call-backs, we recently began to conduct follow-up calls. This is done to ensure that each homeowner’s concern has been addressed, and if not, to inquire on other questions they may have. All correspondence, whether this be via email, letter, or telephone, are recorded in each homeowner’s communications log. A communications log for each homeowner is kept which documents each e-mail (sent or received), each letter, and a dictation of telephone conversations. This is the same for the record keeping done for the association itself with regards to correspondence with the board of directors.
The importance of transparency in producing the financial reports is a given in the accounting profession. Each check register is always supported by copies of invoices, contracts, or written approvals from the Board of Directors or Community Managers. Invoices are cleared through 3 departments prior to approving the check request. For 2010, we have included Variance Reports within the Comparative Statement and a Monthly Overview Report to address the significant changes (if any) within the month’s financial activity. Why go through all these measures? It’s the homeowner’s hard earned money that is being spent here. It’s what each community deserves, our utmost attention to where each penny goes.
Along with delivering genuine customer service and accurate financial reporting, comes the importance of continuously preserving the communities’ appearance. From the time a homeowner reports a maintenance issue up to the point the work has been completed, our customer support partners work alongside the facility care partners in tracking service requests & work orders. Our Facility Care Partners work hard at restoring or maintaining community surroundings or ensuring HOA compliant. All work orders are compiled on a monthly basis and reviewed by both the Facility Care Partners and Community Managers. It is our goal to continue to keep your surroundings aesthetically pleasing; after all, the beauty of your community is what caught your attention in the first place.
We at Cedar Management Group work as a team, dedicated to put our homeowners first. We are committed to managing each community to the best of our ability. We are genuinely determined to make each homeowner’s experience of owning a home be that of an accomplishment and not a chore. So at the end of the day, we can proudly say “Welcome Home to Cedar“!