The key to our business is you, our valued communities! Our goal at Cedar Management Group is to offer exceptional, professional service. Our steady growth is a direct result of our unparalleled dedication to our clients. Our mission is to ensure the successful operation of our community associations. We go beyond the industry standard to ensure that all of our associations are satisfied. This attention to detail will enhance property value and contribute to the overall quality of life.
We understand the importance of communication between our clients and us. Though we take pride in managing your community, we understand the importance of collaborating with the board to work on issues most important to you. We offer an unparalleled service that is individual to each community, including 24-hour access to us. As a liaison between board members, homeowners, and vendors, we keep the community’s best interest in mind. While many companies offer “24 hour service”, which simply means they offer an automated answering service, we guarantee a live person on the other side always. We have a strategically built tier of professionals that are specialized in handling each community’s needs; which range from maintenance, accounting, community support, and overall management. Having a live competent staff member to speak with ensures the issue will never be shelved, but rather resolved immediately. Additionally, we offer Community Support Live Chat every weekday from 8am-5pm.
Along with constant availability, comes action! A question, request, or concern is never left unresolved. We take pride in a 78% one call resolution rate, because we understand how important your time is, therefore we act fast. Additionally, every resolved issue comes with a regular follow up to ensure a definite resolution. As keeping our clients satisfied is our goal, we embrace comments and suggestions at all times.
We also conveniently offer various payment options to our clients. In addition to check by mail, we accept over the phone payments, and new in 2010: a speedy online payment system.
Cedar Management Group has a well-prepared, friendly team that is ready to hear you. We embrace all comments and feedback, which in turn allows us to service our communities effectively and efficiently. We sincerely offer a personal management approach, which few companies could offer. This relationship we have with our communities is what sets us apart from the rest; we care about you because we are you! As stated earlier, we always go beyond the standard; join us this New Year, and take your community beyond.