Openness and transparency are important tools in most effectively communicating with your HOA community. When you let owners know what’s going on in the association, they are most likely to trust you and understand how the HOA is doing overall, preventing problems that can come from lack of communication.
Overall, HOA are mostly required to give members access to all records and documents in the association—so not only is openness about the community a good practice, it’s also a legal obligation.
Problems from Lack of Communication
When you make decisions without letting homeowners know why you are making them, there’s a disconnect. Your board might be spending a lot of time carefully considering each step taken for the HOA, but if homeowners aren’t aware of the thought process behind them, they might not be averse to decisions, especially if they affect the homeowner, such as increasing dues.
This is true of HOA management companies as well. You want to be sure the HOA manager you’re working with can be trusted to keep members informed about the association. Cedar Management Group is careful to do this with each of our managers because we understand the importance of transparency.
With openness and honesty, your board and HOA manager can gain more homeowner trust and have better progression towards your community goals.
How to Be More Open in Your HOA
You can form a special committee in your association responsible for sharing HOA board updates and decisions with the rest of the community. This committee can be in charge of making regular newsletters with updates, posting these updates on the HOA website, and scheduling meetings for owners to ask questions and get more information.
When owners are kept in the loop and understand why decisions are being made—especially when it involves their association dues and other factors that effect them directly—you’re able to have less problems, more trust, and a better community overall. The key is to focus on great communication, which is the biggest part of any successful relationship.