One of the most important factors in the success of a homeowners association is the health of the relationship between the Board and its members. Bad rapport between both parties can create an environment of disaccord and affect quality of living and property values.
Board members want to make it a priority to establish an open and trusting relationship with HOA homeowners in the following ways.
Be an Active and Involved Board
Board members who aren’t active in their association give off the appearance of not caring and being out of touch with what’s going on within, which may lead to the conclusion that issues are not being given the attention they deserve. Work on building relationships with homeowners to bring everyone together more and increase involvement. Speak with people at places they frequent, like the clubhouse or mailbox. Ask their opinions and feedback on living in the Association. Another option is mailing out surveys with the same types of questions.
Have Open Communication
Responsibilities of both the HOA Board and its members should be clearly understood and communication should be open. For example, homeowners should realize their responsibility to attend all meetings and pay attention to communications from the Board, while the Board should be diligent in answering communications from members. Effort should be coming from both parties.
Give Homeowners a Voice
While some HOAs have the problem of Board members not being involved enough, the flip side of that issue can also happen, where Board members ignore the homeowners’ points of view on matters and become bully-ish. Make sure you aren’t being a heavy-handed HOA Board. Work to Improve the HOA as a Whole Listen to what members have to say when they come to meetings. Often, concerns that one person voices are representing the majority who were too scared or didn’t take the time to speak up. As a Board member, you represent your community, so take note of their concerns, ask questions, and get answers to questions as soon as possible. Ultimately, any improvement is to be made towards bettering the whole Association.
Hire a Manager to Help
Sometimes, an HOA Board needs help implementing the steps necessary for better connection between members and the Board. Cedar Management can provide you with an HOA manager to help get the ball rolling and bridge that disconnect to improve your Association.