How can I get a new pool key fob/code/band?

To get a new pool key/fob/code/band, please email Pool@mycmg.com.

What do I do if my pool key/fob/code doesn't work?

If your key/fob/code doesn’t work, please email Pool@mycmg.com.

What do I do about gate issues?

For gate fob issues, please email Pool@mycmg.com.

What are my pool's hours?

For pool hours, please email Pool@mycmg.com.

How can I get access to my pool?

You can access your pool with the pool fob or code.

Pool Access Request

Please Fill Out the Form Below to Request a Pool Key

Please fill out the form to request a pool key/card/fob for your community. Please note that there may be fees associated with your request. These can be paid by check or money order. Some communities also require your acknowledgement of the pool rules and guidelines prior to receiving pool access. Please visit HOA Vine for your community’s pool rules and associated fees. Please allow 24-48 hours for a response to your request

Pool FAQs

Click on the question to see the answer

How do I get a new pool key?

To request your pool key please complete the web form on this page. This will be sent directly to our Pool Team who will be able to advise of the next steps needed. Please note that there may be a fee associated with your request.
Requests are responded to in the order they are received.

What do I do if my access key is not working at the pool?

If your pool key is not working, please email pool@mycmg.com with your community name, your address, the number on your access device and the last time you scanned the device to try to access the pool.