No one really likes being scrutinized, and it can be just as uncomfortable evaluating others. However, the truth of the matter for HOAs is that it’s healthy to routinely evaluate your HOA manager and be open with them about your expectations.
If it’s been a little while since you last looked at the work ethic and processes of your Charlotte HOA manager, here are few points to consider now.
Initial Contract Requirements
The easiest place to start in your HOA manager assessment is with the management contract you initially signed. What criteria were present in the contract, and are they still being followed? Are duties being upheld as expected? This is also a good time to question whether there is anything not mentioned in the contract that you wish there was, which can be brought up to the manager.
Also, is the manager doing more than what was mentioned in the contract? If they are spending more time than expected on a specific task, that area may need to be addressed and adjusted accordingly.
Communication between manager and Board members is so important. Your HOA manager should remain in contact with the Board’s President and Treasurer on a consistent basis. This will help everyone to remain open and comfortable to bring up issues or questions as they arise.
HOA Board Budget
An HOA manager should be regularly going over the budget and financials with the Board. Pay attention to whether the manager is asking questions often and notifying the Board of reserve items, as this will indicate they are carefully managing the budget and ready to catch and point out anything they are unsure about.
Relationship with Residents
Although it may not be required in your contract for the manager to directly connect with residents, you can still get a good idea of how your HOA manager is handling things. For example, speak to owners who recently had to have a repair done and ask about how the process was handled by the manager. Their responses will help you know if the HOA manager is working well for residents or not.
Cedar Management Group Managers
If these criteria don’t fair well for your current manager, or if you are looking for a manager and not sure where to turn, Cedar Management Group has top-notch HOA management services in North and South Carolina that focus on clear and open communication with your Board for the success of your association. Contact us today for more information!