Most daily maintenance issues encountered on HOA property are easily dealt with during business hours. But as a property owner, how do you handle those maintenance problems that can be deemed true emergencies? Either you are going to be ready for them 24/7 or you’ll need to have someone else set to respond as needed.
There are a few instances where issues can become big problems if not handled by property management right away — whether it’s in the middle of the business day or at 3 a.m. on a Sunday. These include:
Large Water Leaks: What if a tenant’s pipes suddenly begin gushing water onto the floor without any way for them to stop it. Not only are you dealing with a likely panicked tenant, the water damage that can be caused to the flooring and other parts of the unit are not worth waiting to fix.
No Water: On the opposite end of the spectrum, having no running water is a big problem. It might not seem like a big deal for a little while, but you never know when a resident could have immediate issues calling for water.
Gas Leaks: If this is relevant to your property, you will need to have had instructions already in place for residents about the proper contact procedure for gas leaks, including recognizing the smell.
No Heat: Especially during the winter season, having no heat can be a large emergency and can create very unlivable conditions for the people involved that should be dealt with as soon as possible. You’re also required by laws to protect tenants from not having heat, so don’t let this one wait. The same can be said for loss of cool air during summer months.
You undoubtedly care about your tenants and their well-being, so make sure you are tending to their true needs in a timely matter by handling emergency concerns promptly. A system will need to be in place for residents to call in alerts when these types of issues arise.
For help with setting up an emergency maintenance response plan and more, contact Cedar Management Group to find out what we can do for your HOA.