Please Fill Out the Form Below to Submit an ARC Request
Please note that all documents must be included and all fields must be filled out for the application to be considered complete. INCOMPLETE APPLICATIONS WILL BE RETURNED and will not be considered until all required information is provided to the ARC.
ARC Request FAQs
Click on the question to see the answer
Do I Need to Submit An ARC Request?
Anytime you are making exterior changes, upgrades, or replacements, we recommend that you submit an ARC request. Each HOA has their own specific guidelines and rules about what is allowed and not allowed in a community. If you want to change the exterior of your home in any way, we would always caution you to submit an ARC Request and keep your approval letter on file for the future.
How Can I Find The Governing Documents Or Guidelines To Know What Is Allowed In My Community?
Most governing documents can be accessed through your homeowner web portal by logging into web.mycmg.com. You can always email our ARC Team at ARC@mycmg.com to obtain a copy as well!
How Do I Submit An ARC Request?
To submit a request for exterior changes, you will need to complete an ARC form/application and submit that along with any supporting documentation. Keep in mind that some HOA’s have community specific forms that are required. If you want to find out if your community uses a specific form, just email us to ask at ARC@mycmg.com.
If your community uses the Cedar Management ARC form, you have several ways you can submit your ARC request:
1. Complete the digital ARC Request Form on the left of this web page.
2. Complete the hard-copy ARC Form and return it to us via email to ARC@mycmg.com
3. Complete the hard-copy ARC Form and return it via mail to ATTN: ARC DEPARTMENT – PO Box 481349, Charlotte, NC 28269
4. Complete the hard-copy ARC Form and return it via fax at 704-509-2429
What Documents Do I Need to Submit An ARC Request?
When submitting an ARC request, you should try to provide enough supporting documentation so that the proposed project is clearly understood. For example-
Fences – contractor information, pictures of the proposed fence, and a survey with the location of the fence delineated are recommended.
Exterior Paint – a picture of the house as it is currently as proposed pictures/paint swatches of the new colors are recommended.
Screened Porch – a property survey, contractor drawings/brochure, and a detailed description of materials are recommended.
If the request is not submitted with enough supporting information, it may be rejected due to insufficient information, which will delay you receiving the approval for your project.
How Long Will It Take To Receive a Decision For My Request?
Once your request is received, Cedar should process the request within 24-48 business hours (times may vary depending on holidays and email volume). Once the request is processed by Cedar, it is sent to your Board of Directors and/or Architectural Control Committee for review. Most communities are allowed a 30 day review period, however, the review period for your community may be different based on your governing documents. Please refer to your communities governing documents for specifics.
Once Cedar receives the decision for your request, we will send you an official decision letter for your records.
It Has Been A Few Weeks Since I Submitted My Request And I Have Not Heard Back.
Cedar ARC department follows up on requests at the halfway point in the review period to remind your Board of Directors and/or Architectural Control Committee that you are still waiting on a decision.
If it has been more than two weeks since you submitted your request, you can follow up on your request by emailing ARC@mycmg.com.
I have emailed on the same email chain multiple times and no one is responding to me, why is this?
If you continue to email on the same email chain before ARC can respond back to you, it will push your email back in the queue (response times may vary depending on holidays and email volume).
What Do I Do If My Request Was Denied?
If your ARC request was denied, you will need to submit a NEW request for approval. All denial letters should be clear as to why the ARC Request was denied. Often, ARC requests are denied because they go against the governing documents.
Ex: ARC Request for a Chain Link Fence
CCR’s or ARC Guidelines State: No Chain Link Fences allowed.
Your first step would be identifying *why* your request was denied so that you can update your plans. Then, you must resubmit a new request with changes that meet the CCR’s or Guidelines for your community.
