When you’re looking for a new HOA management company, the bigger picture is important. You want to look for more than just the services they can provide; the personality, background and certification, and teamwork of an HOA manager is just as important.
Training and Certification
You want to know your manager can show they’ve been properly trained in Charlotte HOA management and understanding the laws that are always changing. A trained and certified manager also has experience with other real estate professionals.
A quality property management company will be clear about their experience and training. They usually have a mentoring program with new managers and senior managers, so you always have access to experience and backup managers if one goes on vacation.
Although the management company will assign you a specific manager, they should also offer access to others in the company for taking requests or answering questions if your manager isn’t available at the time.
A quality HOA management company will also be accessible during business hours, meaning you should be able to speak to a real person quickly instead of having to navigate through a recorded list.
Your HOA board should visit any HOA management company they are seriously considering. The way a company works in their own environment says a lot about the personality and culture there. Note whether things and people are organized versus chaotic or agitated.
Also, pay attention to the personality of your community manager. The should be a self-starter, able to communicate well, and organized enough to handle all of the little details involved with community management.
Bonuses are a great aspect of a good management company. For example, Cedar Management Group will work with your preferred vendors, provide emergency after-hour service, offer a community website, assist with board meeting management and preparation, and more.
Although the relationship with your HOA management company is professional, it’s still a personal business. Finding the proper balance is important with looking for a company who will work well with your association.